Delivery and Return Policy

Delivery and Return Policy

Delivery Process

• All orders are shipped free of charge via partnered courier services.
• Orders placed before 1:00 PM are shipped on the same day. Orders placed after 1:00 PM are shipped the next business day.
• The seller is not responsible for delays caused by courier services.

Return Conditions

• The buyer may return a product within 14 days from the date of delivery.
• Returned products must be in their original packaging, unused, and in resalable condition.
• Before initiating a return, the buyer must send an email to cansin.kizildemir@oplog.io to request approval.
• Once the request is approved, the buyer will receive a unique authorization code via email.
• The buyer must package the item properly and include a note with the order number and authorization code inside.
• The item must be shipped in the name of the original buyer using the designated courier service.
• Upon receipt, the returned item will be inspected for compliance with the return conditions.
• Approved returns will be refunded within 7 business days via the original payment method.

Important Return Guidelines

• Returns will not be accepted if the product is used, washed, or damaged.
• Items with damaged original packaging, tape, or labels applied directly to the packaging will not be accepted.
• All included accessories must be returned intact.
• For hygiene reasons, certain products such as socks cannot be returned.
• If the item is not eligible for resale or does not meet return conditions, the return will be rejected.

Exchange Policy

• Shop OPLOG does not offer product exchanges.
• If there is an issue with a purchased product, the return process should be followed, and a new order should be placed for the desired item.

For further assistance, please contact us at cansin.kizildemir@oplog.io